Complaints

In the event of a complaint which is not resolved satisfactorily with your Cliverton account executive, you should initially write to The Compliance Manager at Lycetts at:

Lycetts
Milburn House
Dean Street
Newcastle upon Tyne
NE1 1PP

Tel: 0191 232 1151
Fax: 0191 232 1873
email: david.cooper@lycetts.co.uk

If the complaint is not satisfactorily addressed by Lycetts, you should contact The Financial Ombudsman Service at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Tel: 0845 0801800
email: info@financial-ombudsman.org.uk

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. If we cannot meet our obligations you may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of any claim.