Travel Claims

We recommend that you take the insurer’s helpline telephone number together with a copy of your insurance certificate with you when you travel, in case of emergency whilst abroad.

All travel insurers require specific original documentation in the event of a claim. Contact Cliverton to obtain the appropriate claim form, or contact the helpline number shown on your certificate of insurance in order to speak directly to a representative of the insurance company.

For all claims this includes:

• travel insurance certificate
• tour operator’s booking invoices showing holiday costs
• travel tickets – airline, ferry, coach etc.
• travel itinerary

General Travel Claims

For Personal Effects claims, please note:

• Personal baggage and money losses must be reported to the local police and a written report received within 24 hours
• You must obtain property loss or damage reports, tickets and baggage tags from airlines
• Evidence of ownership is required, for example, an original receipt, a photograph of the item concerned, an operating manual for a camera

Cancellation, curtailment and medical expenses

For claims in regard to Cancellation, Curtailment or Medical Expenses, please note that the following is required:

• Receipts for medication, consultations or treatment
• A medical certificate completed by your usual GP or consultant
• If emergency treatment is required or curtailment of trip is necessary, the emergency service provider must be contacted