Complaints
In the event of a complaint which is not resolved satisfactorily with your Cliverton account executive, you should initially write to The Compliance Manager at Lycetts at:
Lycetts
Milburn House
Dean Street
Newcastle upon Tyne
NE1 1PP
Telephone: 0191 232 1151
Facsimile: 0191 232 1873
Email: david.cooper@lycetts.co.uk
If the complaint is not satisfactorily addressed by Lycetts, you should contact The Financial Ombudsman Service at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 0801800
Email: info@financial-ombudsman.org.uk
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme. If we cannot meet our obligations you may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of any claim.