Privacy policy

Cliverton is a trading name of Lycett, Browne-Swinburne & Douglass Ltd. By submitting your information on this website you consent to the use of that information in accordance with this Privacy Policy.

1. Introduction

For the purposes of the Data Protection Act 1998 the Data Controller as defined by that Act is Lycett, Browne-Swinburne and Douglass Ltd, a company whose address for service of documents is Milburn House, Dean Street, Newcastle upon Tyne, NE1 1PP ('Lycetts').

The privacy and security of our clients' data is important to us. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

2. The information we collect and how we use it

When you register with us we need to know certain information about you, including your company name and address, your email address and telephone number and your position within the company. We gather this information to allow us to contact you efficiently and deal with your enquiries to us. The relevant information is then used by us, our agents and our employees to communicate with you regarding our services, your enquiries, or as otherwise required.

If you purchase a policy through our website, we will collect additional information to process your order. This will include your contact details, payment details and other information about your business which you complete as part of our online form. We will pass this information to our third party insurance provider to enable them to provide the insurance services to you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We may also wish to provide you with information about special features of our web site or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to

We may also provide your information to selected third parties whose products we feel may be of interest to you. If you would rather not receive this information, please send an e-mail message to

3. Our use of cookies and other information gathering technologies

Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised.

Cookies are useful and help website developers and companies improve your website browsing experience. Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Other types of cookies are used to monitor and improve our website's functionality and performance.

We continually strive to provide you with the best user experience possible when visiting our website. We therefore use cookies for example to:
* Remember your settings during and between visits.
* Allow interaction between our website and social networks like Facebook.
* Gather anonymous data about our users and the way they interact with our website to serve relevant and functional content.
* Continually improve our website for you.

We do not sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).

The cookies which we use on this website are as follows:

Cookie Name Purpose More Information
Session cookie bri28268

This cookie is essential for our site to provide online quotations and allow you to purchase an insurance policy.
It also enables you to register and log into the web site.

This cookie is automatically deleted when you close your browser.

Google Analytics


These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Further information and how to opt-out can be found here:

We assume your consent to the use of cookies when you visit and use our website and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. In this case, you may still utilise most of the sections on our website.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

4. How we protect your information

We will keep your personal information and that relating to your customers confidential except to the extent that we are compelled to disclose it by law (including but not limited to where fraud or other crime is involved). To comply with the Data Protection Act 1998 we follow strict security procedures for storing data. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.

The internet is not a secure medium. We have put in place various security measures, but you are advised to treat the internet as an insecure medium in all your communications with us.

5. Sale of business

If Lycetts is integrated into any other company or organisation your details may be disclosed to our advisers and any prospective operators and their advisers and will be passed on to the new operators of Lycetts. You agree to this information being passed in this way.

If any of the information that you have provided to Lycetts changes, for example if you change your email address, please let us know the correct details by sending an email message to

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure the information you provide may be temporarily transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.

By submitting your details to Lycetts you are consenting to the transfer of your information outside the European Economic Area.

Cliverton, 15-17 Norwich Road, Fakenham, Norfolk NR21 8AU
Tel: 01328 857921 Fax: 01328 857959 Email:
Cliverton is a trading name of Lycett, Browne-Swinburne & Douglass Ltd. which is authorised and regulated by the Financial Conduct Authority (FCA No. 310623).

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